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The customer rules: The 39 essential rules for delivering sensational service

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The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers.

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Detail Information

Series Title

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Call Number

658.812 COC c

Publisher

New York : Crown Business., 2013

Collation

189 p.

Language

English

ISBN/ISSN

9780770435608

Classification

658.812

Content Type

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Media Type

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Carrier Type

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Edition

1st ed.

Subject(s)

Customer services
Costumer relations

Specific Detail Info

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Statement of Responsibility

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