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Dealing With the Tough Stuff : how to achieve results from crucial conversations

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Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants Zeroes in on ways to uncover the root cause of difficult behavior Shares advice for finding the best way to be assertive in any situation Reveals techniques for depersonalizing conflict and avoiding language that causes conflict

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Series Title

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Call Number

658.3145 HIL d

Publisher

Australia : Jossey-Bass., 2012

Collation

194 p. : ill. ; 21 cm.

Language

English

ISBN/ISSN

9781118232569

Classification

658.3145 HIL d

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Edition

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